Booking Terms and Conditions

We look forward to welcoming you to Saffron Tree.

Please read these terms carefully before placing an order and make sure you understand them. Should you have any questions regarding your cooking lessons, especially around dietary allergies or intolerance (see Health and Safety section below) please contact us on 01423 871767, Monday-Friday 9:00am-5:00pm or email monalisa@saffrontree.co.uk.

You will be asked to read these Booking Terms of Sale and tick a box to indicate that you agree.

Our address:
Saffron Tree
2B Follifoot Ridge Business Park
Pannal Road
Harrogate
HG3 1DP

How to find us:

  • Saffron Tree car park is situated at the rear of the production unit with designated car park signs.
  • The business park is located opposite Follifoot Park Riding Centre. 
  • A google map of our location can be found on our website.

Arrival:
The course will start promptly at the advertised time. 

Please arrive 20 mins before the start time in order to enjoy refreshments and to complete the visitors health questionnaire.

Health and Safety:
The cooking lessons are undertaken in a food production environment. On your arrival, you will be asked to complete a compulsory visitor health questionnaire, prior to access to the food production area in order to assess your fitness to take part in the course.

You must disclose to us at the time of booking full details of any medical condition that may affect your ability, or the ability of any person(s) for whom you are booking a place(s), to take part in the relevant course. This will include details of any food intolerances, or allergies, that you, or any course attendees, suffer which we would need to be aware of.

All participants will be asked, on the day of the relevant course, to confirm that the details referred to in the previous paragraph are correct. It is the responsibility of each attendee to ensure on the day of the course that we have full and accurate details of any food intolerances and allergies they have. We are not be responsible for any adverse consequences that result from a failure to do so. We cannot guarantee a nut free environment.

Although we may be able accommodate your dietary tastes, intolerances or allergies for the refreshments provided for participants, we are unable to adapt the content of any of the lessons to suit these needs. Please ensure that your requirements have been adequately noted at the time of booking and are confirmed in your booking confirmation email.

We cannot guarantee that the course refreshments will not contain traces of any allergen/food item.

Participants are not permitted to bring substitute ingredients into the production area for use in the cooking lessons as this contravenes Food Safety Policy.

The equipment used in the cookery school kitchen, and the cooking techniques involved pose certain hazards. Please follow the instructor’s guidance on hygiene, handling of equipment and on any technical procedures very carefully. Most of the lesson will be spent standing (although there is seating available should you choose to rest). Please wear comfortable flat shoes ensuring toes are covered, and casual lightweight clothing. Aprons will be provided, but please remove any watches and jewellery. Long hair must be tied back.

What to Bring:
Everything that you will need for your cooking lesson will be provided: refreshments, ingredients, a recipe file, apron and packaging to take home the dishes you have made. 

Cancellation Policy:
In the unfortunate event that you need to cancel your place, you may do so up to 7 days prior to the course date with a full refund. However, if you cancel less than 7 days prior to the lesson date, you will not be eligible for a refund unless your place can be filled by another person. It may be possible for you to transfer your booking to another lesson or date, subject to places being available.

Although highly unlikely, we do reserve the right to cancel a lesson due to circumstances beyond our control, in which case full refunds will be given.

Terminations:
We reserve the right to terminate the class for any participant, without reimbursement of fees, if the participant is found to be disruptive to other participants and/or the instructors, or is found to behave unlawfully in any way prior to or during the course. If you, or we, are forced to terminate your attendance during the course, your course fees will not be refunded to you.

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2B Follifoot Ridge Business Park, Pannal Road, Harrogate HG3 1DP
Email: monalisa@saffrontree.co.uk
Booking Terms and Conditions
cookie policy | ©2019 Saffron Tree®
Guild of Fine Food
Shortlisted for the Great British Food Awards 2019
Deliciously Yorkshire Taste Awards 2019